7 DAYS RETURNS POLICY
It is ok to change your mind! We will accept the return within 7 days of purchase as long as it meets the Return Conditions stated below.
Item is purchased within 30 days.
Item is brand new, in original condition and NOT been removed from the original packaging it came in. All original tags/labels/seals attached, intact and unbroken. Original packaging is undamaged. Item sold under “As Is” or "Open Box" cannot be returned. (As-Is – no further discounts, no returns, and no exchanges.) Items sold under “As Is” or "Open Box" will have a disclaimer on the product. Products that are stated as shipped "from a separate location" on our website cannot be returned.
How to request for refund or return?
Here are the steps to follow if your item meets the above conditions for returns.
Email us or WhatsApp our customer service support to request for return. However, please ensure you have read the full terms and fulfilled all of them before requesting a return. If you are unsure whether you are eligible for return, speak to our customer service.
Our customer service will reply to your e-mail/ WhatsApp authorising you to send back your item. (Note: at this stage, your return is not accepted yet until you received an email from us)
We do not accept cancellations after an order is placed on our website as the order is sent to our warehouse for immediate processing. Should you change your mind about an order after placing it, you can return the item to us under our Returns Policy (see above).
DAMAGED / DEFECTIVE ITEMS
While we take care to ensure that the product reaches you in good condition, damages to items do sometimes occur especially in transit and we apologise for this. Here are the steps to follow should you receive an item that is damaged in your order:
Please notify us within 7 days of receipt either by replying to your order email or by using WhatsApp support below. We regret that we are not able to assist if any damage is reported after 7 days of receipt. Explain the nature of the damage and attach any product and outer packaging photos or videos that might help show the damage and the cause of it (e.g. mishandling during delivery).
Our customer service agent will assess the damage and assist in resolving the issue for you as fast as we can.
By default, all items sold at Baanyard does not come with warranty unless otherwise stated on the product page itself. For all defects covered under the warranty period, you will be directed to the respective warranty service centre for repairs. The buyer is responsible for all costs involved in sending the item to the warranty centre for assessment. If the issue is deemed by the warranty center to be a manufacturing defect, and the item cannot be repaired or replaced, a refund can be requested by following our refund policy.